Terms & Conditions

1. About Us

Midam Technology operates as an online retailer of mobile phones, accessories, and related electronic products.
Website: www.midamtech.com.au
Contact: Please use the contact form on our Contact page or email us at the address listed on our contact page.

2. Changes to Terms

We may update these Terms at any time. Changes take effect once published on this page. Continued use of the Website constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

3. Eligibility

By using this Website, you confirm that you are at least 18 years old or accessing under the supervision of a parent or legal guardian.

4. Orders and Contract Formation

4.1  By placing an order, you make an offer to purchase products listed on our Website.
4.2 An order is accepted only when we send you an order confirmation email.
4.3 We reserve the right to cancel or refuse any order before dispatch.
4.4 If an order is cancelled by us, a full refund will be issued.

5. Pricing and Payment

5.1  All prices are listed in Australian Dollars (AUD) inclusive of GST unless stated otherwise.
5.2 Payment is required in full at the time of purchase.
5.3 We reserve the right to correct pricing errors and cancel or adjust orders affected by such errors.
5.4 We may perform fraud checks and request additional verification before accepting an order.

6. Product Availability and Order Changes

6.1 We make every reasonable effort to ensure accurate stock levels and product availability on our Website. However, in rare cases, a product may become unavailable after an order has been placed.
6.2 If a product is found to be unavailable, we will notify you as soon as possible and provide the following options:
• A full refund of the amount paid for the unavailable item(s); or
• Store credit of equivalent value; or
• A replacement or alternative product, subject to your prior written consent.
6.3 We will only provide alternative or substitute products with your prior written consent.

7. Shipping and Delivery

7.1 We aim to dispatch orders promptly; however, delivery times are estimates only.
7.2 Delays may occur due to courier services or circumstances outside our control, including events described under the Force Majeure clause (Section 17).
7.3 We are not liable for delays once an order has been dispatched to the courier.
7.4 Delivery may not be available to certain remote or restricted areas.
7.5 Customers must ensure correct delivery details are provided. Additional fees may apply for failed delivery attempts due to incorrect information provided by the customer.

8. Returns and Refunds

8.1 Change of Mind Returns
We accept change of mind returns within 30 days of delivery, provided the item is unused, in its original packaging, and in resaleable condition. Items that have been opened, used, or damaged by the customer are not eligible for change of mind returns. Return shipping costs for change of mind returns are the responsibility of the customer.
8.2 Faulty or Damaged Products
If a product is faulty or damaged upon arrival, you are entitled to a remedy under the Australian Consumer Law (ACL), which may include repair, replacement, or refund. Please contact us promptly with details and supporting evidence (e.g. photographs) of the fault or damage.
8.3 Refund Processing
Approved refunds will be processed within 10–15 business days. Processing times may vary depending on your payment provider. While we initiate refunds promptly, additional time may be required for funds to appear in your original payment method due to banking and payment gateway processing times.
8.4 Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, defective, or incorrectly supplied by us.

9. Warranty

9.1 Most products include a 6-12 month standard warranty as outlined in Warranty Claim page.
9.2 Warranty does not cover damage resulting from misuse, accidental damage, liquid damage, or unauthorised modifications or repairs.
9.3 Warranty claims are subject to assessment. We may require the product to be returned for inspection before a remedy is provided.
9.4 Detailed information can be found in Warranty Claim page.

10. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL). Under the ACL, consumers are entitled to statutory guarantees including that goods are of acceptable quality, fit for their disclosed purpose, and match their description. For more information about your consumer rights, visit the ACCC website at www.accc.gov.au.

11. Privacy

We are committed to protecting your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. We collect personal information (including name, address, email, and payment details) to process orders, deliver products, and communicate with you.
We do not sell your personal information to third parties. We may share your information with third-party service providers (such as payment processors and couriers) solely for the purpose of fulfilling your order.
For full details on how we collect, use, store, and protect your personal information, and how to access or correct it, please refer to our Privacy Policy available on our Website.

12. Intellectual Property

All content on this Website, including text, images, logos, graphics, and software, is owned or licensed by Midam Tech and is protected under Australian and international intellectual property laws.

You may not reproduce, distribute, or exploit any content without our prior written permission.

13. Acceptable Use

• Use the Website for unlawful purposes;
• Interfere with Website security or functionality;
• Copy or resell Website content without prior written permission; or
• Upload harmful software, malicious code, or any content that may damage our systems or those of other users.

14. Third-Party Services and Links

Our Website may contain links to third-party websites. We are not responsible for their content, policies, or practices. We encourage you to review the terms and privacy policies of any third-party sites you visit.
We may use third-party providers for payment processing, logistics, or other services. These providers are subject to their own terms and conditions.

15. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Please notify us immediately if you suspect any unauthorised use of your account.

16. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss arising from your use of our Website or the products purchased through it.
Nothing in these Terms limits or excludes your rights under the Australian Consumer Law.

17. Suspension and Termination

• Breach of these Terms;
• Suspected fraudulent or unlawful activity;
• Security or maintenance requirements; or
• Legal or regulatory obligations.

18. Dispute Resolution

We encourage you to contact us in the first instance to resolve any dispute or concern arising from your use of our Website or a purchase. Please reach out via our Website contact form or contact email so we can attempt to resolve the matter in good faith within a reasonable timeframe.
If a dispute cannot be resolved directly, it may be referred to an appropriate external dispute resolution body.

19. Force Majeure

We are not responsible for delays or failure to perform our obligations (including shipping and delivery) due to events beyond our reasonable control. Such events include, but are not limited to, natural disasters, pandemics, transport or logistics disruptions, government actions, or system failures. We will notify you as soon as practicable if such an event affects your order.

20. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes that cannot be resolved through direct negotiation or dispute resolution will be subject to the non-exclusive jurisdiction of the courts of Victoria.

21. Contact Us

• The contact form on our Website: www.midamtech.com.au/contact
• Our Email: support@midamtech.com.au