Last Updated: April 06 2026

Privacy Policy

Your data security and privacy matter to us. We are committed to transparency in how we handle your information.

Data sovereignty
Stored on Australian-based secure servers.

End-to-End Encryption
256-bit SSL encryption for all transactions.

Midam Tech is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit www.midamtech.com.au (the “Website”) or purchase our products and services.
This Policy is issued in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). By using our Website, you agree to the collection and use of your information as described in this Policy.

1. What Information We Collect

We collect only the personal information that is necessary to provide our products and services. This may include:

Full name
Contact details (email address, mobile number, postal address)
Billing and payment information (collected solely to process purchase transactions)
Communication preferences
Account login credentials (username and encrypted password)
Browsing and usage data (IP address, browser type, pages visited, access times, referring URLs)

We do not collect sensitive information (such as health or financial data beyond payment details) unless it is reasonably necessary and you have consented to its collection. We will not collect additional personal information beyond what is needed for the stated purposes.

2. How We Collect Your Information

We collect personal information in the following ways:

Directly from you when you create an account, place an order, contact us, subscribe to communications, or complete forms on our Website.
Automatically through cookies, web beacons, and analytics tools when you browse our Website (see Section 6 — Cookies and Tracking).
From third-party service providers such as payment processors and logistics partners, to the extent necessary to fulfil your order.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders and transactions;
To communicate with you about your orders, enquiries, and customer service requests;
To send you product updates, promotional offers, and newsletters (where you have opted in or where permitted by law);
To improve our Website, products, and services;
To conduct internal analysis and quality assurance;
To comply with our legal and regulatory obligations; and
To detect, prevent, and investigate fraud or other unlawful activity.

Where we use your information for direct marketing, you can opt out at any time (see Section 9 — Marketing Communications).

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
4.1 Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business, including payment processors, courier and logistics companies, and website analytics providers. These providers are only permitted to access your information for the purpose of delivering their services to us and are required to handle it in accordance with applicable privacy laws.
4.2 Law Enforcement and Legal Obligations
We may disclose your personal information if required to do so by law, court order, subpoena, or other legal process. We may also disclose information to relevant authorities where we believe it is necessary to prevent illegal activity, fraud, or harm to individuals.
4.3 Business Transfers
In the event that Midam Tech is acquired, merged, or undergoes a change in ownership, your personal information may be transferred to the successor entity, subject to the same privacy protections described in this Policy.
4.4 International Transfers
In some cases, your personal information may be transferred to, or processed in, countries outside Australia where data protection laws may differ. Where this occurs, we take appropriate steps to ensure your information remains protected in accordance with the Australian Privacy Principles.

5. Security of Your Information

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, loss, misuse, alteration, or disclosure. These measures include:

SSL (Secure Sockets Layer) encryption for data transmitted through our Website;
Secure, access-controlled storage of databases containing personal information; and
Restricting access to personal information to authorised personnel only.

While we make every effort to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you should take appropriate steps to protect your own data (such as keeping your password confidential and logging out of your account when using shared devices).

6. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons) to improve your browsing experience, personalise content, analyse usage, and measure the effectiveness of our marketing. Cookies may collect information such as your IP address, browser type, pages visited, and session duration.

Specifically, we may use cookies to:

Remember your login details and preferences;
Analyse how visitors use our Website (via third-party analytics tools); and
Deliver advertising relevant to your interests.

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality and personalisation of your experience on our Website. To opt out of third-party analytics tracking, please refer to the relevant provider’s opt-out instructions.

7. How Long We Retain Your Information

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.

For example:

Order and transaction records are retained for a minimum of 7 years in accordance with Australian tax and accounting obligations.
Account information is retained for as long as your account remains active or as needed to provide services.
Marketing preferences and communications are retained until you unsubscribe or request deletion.

8. Your Privacy Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you;
Request correction of inaccurate, incomplete, or outdated information;
Request deletion of your personal information (subject to legal retention obligations);
Object to or restrict how we process your information in certain circumstances; and
Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details in Section 11. We may require you to verify your identity before processing your request. We will respond within a reasonable timeframe and in accordance with our obligations under applicable law.

If you are not satisfied with how we handle your request or your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Marketing Communications

We may send you promotional emails, newsletters, and product updates where you have opted in to receive them or where we are otherwise permitted to do so under applicable law.

You can opt out of marketing communications at any time by:

Clicking the “Unsubscribe” link in any marketing email; or
Contacting us directly using the details in Section 11.

Please note that even if you opt out of marketing communications, we may still send you transactional messages relating to your orders, account, or legal notices.

10. Children’s Privacy

Our Website and services are intended for users aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a person under 18 has provided us with personal information without parental consent, we will take steps to delete that information promptly.
If you believe a minor has submitted personal information to us, please contact us at the details below.

11. Links to Third-Party Sites

Our Website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit, as their practices may differ from ours.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. When we make material changes, we will notify you by:

Sending a notice to the primary email address associated with your account; and/or
Updating the “Last Updated” date at the top of this page.

Your continued use of our Website following any changes constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact us:
Midam Technology (Midam Tech)
Phone: +61 493 124 879
Email: support@midamtech.com.au
Website: www.midamtech.com.au