Returns Policy 

This Returns Policy applies to all products purchased from www.midamtech.com.au. We accept returns across three categories: faulty or defective products (including manufacturing defects), change of mind returns, and warranty returns. Warranty returns are governed by our separate Warranty Policy.
The table below summarises return eligibility at a glance:

Product	Faulty / defective	Warranty return
Chargers	Yes	Yes
Cables	Yes	Yes
Earphones	Yes	Yes
Headsets	Yes	Yes
Speakers	Yes	Yes
Microphones	Yes	Yes
Power banks	Yes	Yes
Phone holders	Yes	Yes
Storage devices	Yes	Yes
Screen protectors	Yes	No
Cases	Yes	No

This section applies to all products, including screen protectors and cases.

 

• A full refund to your original payment method; or
• A replacement with the same or equivalent product.

• Screen protectors: bubbling, lifting, or peeling upon correct application; incorrect dimensions for the stated device model
• Cases: broken clasps, failed stitching, material delamination, or structural failure from first use

• Your order number and proof of purchase
• A clear description of the defect or fault
• Photos or video evidence of the issue

• Have been purchased directly from www.midamtech.com.au
• Be returned within 7 days of the delivery date
• Show no signs of use, physical damage, or tampering
• Be in its original, unused condition with all accessories and packaging included
• Pass our inspection and testing process upon receipt

• ✗ Products that have been activated, used, or registered
• ✗ Products with broken seals or missing components
• ✗ Screen protectors that have been applied to a device
• ✗ Cases showing any signs of use or fitting to a device
• ✗ Gift cards or digital products

• Replacement with the same or equivalent product (Shipping fee will be charged and subject to availability); or
• Store credit or Voucher to the value of the returned item.

1. Submit a return request by emailing support@midamtech.com.au with your order number, product name, reason for return, and supporting photos or video where applicable. Alternatively, complete the Returns Form on our website at www.midamtech.com.au/returns.
2. We will review your request and respond within 5 business days to confirm whether your return has been approved and provide return instructions.
3. Securely pack the product, including all original accessories, documentation, and packaging where possible. Clearly write your order number on the outside of the parcel.
4. Ship the product to address provided after returns form submission. Use a trackable service and retain your proof of postage. Midam Technology covers return shipping only for confirmed faulty or defective products.
5. Email your tracking number to support@midamtech.com.au so we can monitor the return.
6. Our team will inspect and test the product within 7–10 business days of receipt (excluding transit time). You will be notified of the outcome by email.
7. If approved, your chosen remedy (refund, replacement, or store credit) will be arranged promptly. Refunds process within 10–15 business days depending on your payment provider.

Refunds to the original payment method are issued only where required under the Australian Consumer Law (major failures). Approved refunds are processed within 10–15 business days. Additional processing time may apply depending on your bank or payment provider.
Store credit or Voucher for approved change of mind or minor fault returns is applied to your Midam Tech account within 3–5 business days of approval.

• Products must be of acceptable quality, fit for purpose, and match their description.
• For major failures, you choose between a full refund or replacement.
• For minor failures, we may choose to repair, replace, or refund.
• These rights apply for a reasonable period based on the product, its price, and intended use — which may extend beyond our stated return window.